Title: Manager, Student Success

Employee Classification: Professional 52 Wks Non-Unit 

Department: Student Success

Salary Range:  $ 67,569

Who we are:

We are not-for-profit:  St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer:  For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community:  Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students.  More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation.  STLCC sends more transfer students to Missouri’s four-year colleges/universities than anyone else.

What you get:

Benefits package [for full-time employees]:  STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, Short-term & Long-term disability insurance.

Opportunity to grow:  Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.

Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents.  Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.

Work/life balance:  Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness:  STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

The basics of this position:

Responsible for the management and supervision of the academic advising staff and department initiatives. In collaboration with the Director, this person maintains operations, policies, and procedures to ensure students are meeting their educational goals from entry to completion.

What you'll do:

• Manages and supervises the student success advisors and support staff.
• Supervises assigned personnel in accordance with policies, joint resolutions, and applicable laws including interviewing, hiring, and evaluation; plans, assigns and directs work.
• Conducts continual evaluation of academic and career advising, procedures, and techniques to maintain a high level of service to students.
• Reviews and analyzes customer service-related measures such as student volume, wait times and other quality measures to insure equitable workload distribution among student success advisors.
• Proactively develops staff; partner in development of performance goals, objectives and development plans, and provides ongoing constructive performance feedback.
• Manages the advisor assignment and balancing of caseloads for academic advising staff supervised.
• Assists with the implementation, decision-making, and adoption of advising technology systems and tools.
• Prepares reports and provides data analysis of work related to case management and other department initiatives.
• Reviews and summarizes institutional data for use in academic advising.
• Supervises and manages the advisor liaison program with academics.
• Ensures academic advising staff stay up to date of changing institutional policies and procedures.
• Develops, monitors and adjusts various advising service delivery systems in response to student needs, special student populations, enrollment trends, and changing campus environments.
• Provides continuous training for student success advisors and other campus professionals who provide academic advising for students.
• Advises staff on handling sensitive issues including complaints about service, academic policies and handles directly situations that student success advisors are not able to resolve.
• Leads efforts in analysis of feedback from students as part of the district continuous improvement of academic advising.
• Leads in the development and may conduct group and/or classroom presentations for academic, career and transfer planning.
• Develops and leads professional development and training opportunities for academic advising.
• Performs primary duties of student success advisor with a reduced caseload.
• Provides comprehensive academic, career and transfer planning services for students from entry to completion.
• Manages the operating budget.

In collaboration with the Director:

• Develops continuous improvement plans for the department. Including feedback from all stakeholders.
• Develops performance improvement plans for student success advisors needing improvement based on the measures.
• Provides campus leadership to ensure the effective and efficient delivery of quality academic and career advising services to students.
• Assists with assessment efforts related to Student Learning Outcomes, CAS Standards, Appreciative Advising, Career Advising, and NACADA.
• Develops and implements communication plans to ensure students are connected and retained.
• Develops and maintains comprehensive manuals that outline policies and procedures related to departmental operations and facilitates general and programmatic training for advising staff.
• Identifies barriers to student academic achievement and proposes interventions that may neutralize such barriers by collaborating with faculty, staff and administrators.
• Performs other job-related duties as assigned.

Education, experience, and other requirements:

• Master’s Degree and over seven (7) years of academic advising experience.

Preferred Qualifications:

• Supervisory experience preferred.
• Bilingual skills preferred.