Title: Enrollment Services Counselor I
Employee Classification: 52 Wks Unit
Department: Enrollment Services
Salary Range: 40,404.00
Who we are:
We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.
We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.
We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri’s four-year colleges/universities than anyone else.
We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.
What you get:
Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.
Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.
Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.
Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.
Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.
The basics of this position:
The Enrollment Service Counselor is the point of contact to current and prospective students on a wide range of services on all programs and courses offered by the College. Provides information and appropriate services for current and prospective students throughout the enrollment and registration process, including admissions, placement testing, applying for financial aid, advising, and registration. Operating under best practices from national organizations such as NACAC and NAFSAA the Enrollment Service Counselor main function is to provide a seamless and integrated levels of service utilizing the CRM Recruit, BANNER, and other systems to assist and document the student’s enrollment path.
What you'll do:
- Provide guidance to prospective and current students and parents on the admissions and/or student aid and/or enrollment services process.
- Provide in-take services; respond to direct requests from individual applicants, parents, and counselors through phone, email, and assisting visitors to the office.
- Evaluate credentials on students’ applications to determine eligibility for admission, financial assistance, veteran services, or visa documentation.
- Utilize the systems to assist students in making a seamless transition from admissions to registration.
- Serves as the primary counselor for a working caseload of students.
- Assist and Advise students on the application process, such as requirements of transcripts, acceptable documents to verify residency for tuition purposes; add/drop procedures; graduation information; the financial aid process and requirements, including FAFSA submittal, verification documents, sources of aid and associated responsibilities, acceptance, and deferment of aid; and payment of tuition.
- Provide exemplary customer service by building your knowledge base of STLCC Enrollment Services policy and procedures and trainings.
- Assist with student course selection, creating class schedules, registration, and initial degree audit.
- May be responsible for on-the-spot problem solving and decision making.
- Refers students to academic departments, tutoring services, counseling, services for students with disabilities, veteran’s affairs, career development, and other support services.
Education, experience, and other requirements:
- Bachelor's Degree or equivalent and over three (3) years of relevant full-time experience. Or an internal candidate with an Associate degree or equivalent and 2-4 years of experience in higher education working in Enrollment services or Student Affairs and the willingness to learn and preform the job.
- All employees must earn the credential for NASFAA verification within their second year of employment. Must possess good communication skills be attentive to details and demonstrate competent computer skills.
Preferred Qualifications:
