Title: Manager, Enrollment Services
Employee Classification: Professional 52 Wks Non-Unit
Department: Enrollment Services
Salary Range: 72,372.00
Who we are:
We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.
We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.
We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri’s four-year colleges/universities than anyone else.
We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.
What you get:
Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.
Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.
Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.
Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.
Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.
The basics of this position:
The Enrollment service team represents the combination of new duties for Admission and Financial aid staff. The Assistant Director of Enrollment Services serves as the campus officer, liaison, and manager for admissions and financial assistance. The Assistant Director provides supervision and management of the Enrollment Service Centers, Welcome desks, Counselors, student workers, and other campus staff. Working under the leadership of the Executive Director and closely with the Associate Director of Enrollment Services this position will create a welcoming environment that is student focused.
Operating under best practices from national organizations such as NACAC and NAFSAA the Assistant Director will monitor systems to provide a seamless and integrated levels of service utilizing the CRM Recruit, BANNER, and other systems to assist and document the student’s enrollment path. Working as a part of the enrollment service team to ensures compliance with all required federal, state, and college policies related to the mission and responsibilities of the office at the campus level.
The Assistant Director will provide information and appropriate services for current and prospective students throughout the enrollment and registration process, including admissions, placement testing, applying for financial aid, advising, and registration.
Collaborates with other departments to ensure that all financial aid processes are following policies, regulations for financial aid awarding, counseling, and record keeping. Educates the campus and community about the financial aid process and opportunities. Conducts workshops and seminars at area high schools for counselor and parents. Serves as the liaison for any other outside organization that will need information about financial assistance.
What you'll do:
- Monitors daily Counselor activities to ensure that every student caseload is being properly documented in Banner, CRN, and other student communication platforms.
- Assist and Advise students on course selection.
- Directs the functions of the Enrollment Service unit to provide essential information, answer questions, counsel and provide problem resolution for all students in the areas of admissions, registration, enrollment, and student records, regarding financial aid, assessment, advising, access, career services, billing, and payment.
- Advising students about financial aid eligibility, available financial aid programs; educational costs, and financial management strategies including loans, financing options, debt management and budgeting.
- Conduct complex conversations with students regarding Financial Aid Packaging (including verification of financial aid files, special circumstance cases, SAP appeal decisions, cost of attendance adjustments, return of Title IV funds and other adjustments to packages and awards).
- Provides oversite for the functions in the Enrollment Service Center and Help desk.
- Works to identify and remove barriers for students during the registration process by investigation, professional judgment, and individual discretion, as appropriate; follow through on issues until resolved, providing.
- Responsible for district wide enrollment services team by student enrollment type.
- Collaborating with Advising, Testing, Campus life, Trio and other student service departments to provide a seamless registration experience for students.
- Identify potential training needs for staff to assist with caseload management, and processes to improve operational efficiencies and student service.
- Conducts and documents performance and coaching sessions with Counselors.
- Assist in developing training to use in onboarding new staff and oversees effective customer service and cross-functional training programs for new staff, as well as an on-going refresher training program for existing staff.
- Ability to make professional judgement for financial aid documentations.
- Works with the campus Vice President of Affairs and participates in their campus leadership meetings
- Participates in the creation of the strategic enrollment plan and its implementation at the campus level.
- Serves as the campus data steward for student academic records, ensuring accuracy and security of official student records, including both electronic and manual records and files as directed by District policy.
- Contributes to the design, implementation, and monitoring of effective and efficient District-wide systems for managing admissions and registration systems.
- Provides fiduciary oversight for the campus Enrollment Service unit and management of budgets attached to programs, services and personnel.
- Maintains knowledge of issues surrounding many types of students and programs, including adult learners, English as a Second Language, GED, pre-college, high school dual enrollment, transfer, technical, personal enrichment, and credit for prior learning.
- Serves as the campus resource for International Student questions and procedures with regard to admission, registration, and records.
- Works in close collaboration with other departments to ensure that all financial aid processes are following policies, regulations for financial aid awarding, counseling, and record keeping.
- Works with the Coordinator of Work-study to assist student with college employment.
Education, experience, and other requirements:
- Bachelor's Degree or equivalent with three (3) years of relevant full-time experience preferred but will accept an internal candidate with an Associate Degree with at least five (5) years of relevant full-time experience.
