Title: Process Analyst
Employee Classification: Professional F/T 52 Wks Unit
Department: Process Improvement
Salary Range: $55,838
Who we are:
We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.
We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.
We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri’s four-year colleges/universities than anyone else.
We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.
What you get:
Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.
Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.
Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.
Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.
Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.
The basics of this position:
The Process Analyst is responsible for analyzing, evaluating, and improving processes across the college, in alignment with the Saint Louis Community College Process Framework. The role involves identifying inefficiencies, engaging Process Stewards and subject matter experts, recommending improvements, and collaborating with stakeholders to implement solutions to optimize operational processes and workflows. The Process Analyst works closely with cross-functional teams to support the college’s operational and performance processes, ensuring delivery of high-quality education and services to students, faculty, and employees.
What you'll do:
- • Process Analysis & Evaluation:
o Analyze existing institutional processes to identify inefficiencies and areas for improvement.
o Collect and analyze data to understand process performance and outcomes.
o Conduct interviews, workshops, and surveys with stakeholders to gather information on current practices.
• Process Improvement:
o Develop detailed process maps, flowcharts, and documentation of current workflows.
o Recommend process changes or redesigns to enhance efficiency, reduce costs, and improve service delivery.
o Implement approved process improvements, ensuring alignment with organizational and department goals.
o Monitor and report on the progress of improvement initiatives, ensuring they are delivered on time and within budget.
o Provide training and support to staff on new processes and best practices.
• Stakeholder Collaboration:
o Collaborate with employees and faculty to identify and understand their needs and challenges. Facilitate workshops and meetings to gather input and feedback on process changes and improvements.
• Continuous Improvement:
o Establish metrics and KPIs to measure the effectiveness of process changes.
o Monitor and analyze the impact of implemented improvements and make adjustments as needed.
o Promote a culture of continuous improvement within the college by encouraging feedback and innovation.
• Other job-related duties as assigned.
Education, experience, and other requirements:
• Bachelor’s Degree in business, information systems, education, or related field.
• Three (3)+ years of experience in process analysis, process improvement, or a related field.
Preferred Qualifications:
• Agile or Six Sigma certification is preferred.
• Experience in higher education or public sector organizations is preferred.
